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Descriptions of available software products. Please check this area regularly as we post more products. Please press the Product button again to see further product details. These software products have been developed, for the most part, to meet specific client needs. As such they may not seem to meet your needs exactly. Our philosophy has always been to satisfy client needs. We are willing and able to add to these products to satisfy your needs. We have a strong support philosophy. We support our clients and our products. We have two main tools to provide support. The first and most important is a tool which allows us to connect to your desktop (at your invitation) and take over your screen and keyboard. This allows you to observe and learn as we support you and our application. The second is a ticket based system where you communicate your concern to us over a priority based communication system. We receive immediate notification of your problem and then can schedule a reply and solution in a very timely way. This system may also lead to the direct connection for the solution. |
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